--- title: "Straight-through processing for high-volume claims" description: "Industry-neutral claims automation: capture, validate and resolve high-volume claims with straight-through processing and full auditability in one platform." url: https://www.june.tech/solutions/claims-handling language: en --- Use case · Claims handling # Straight-through processing for high-volume claims Passenger compensation, service disruptions, insurance cases, consumer complaints: when claims arrive by the thousand, JUNE captures, validates and moves them to resolution. [Book a demo](https://www.june.tech/demo) [How JUNE works](https://www.june.tech/platform) Trusted by legal teams at: Lufthansa, British Airways, Swiss Life, Discover Airlines, Deloitte Legal, Heuking, Ebner Stolz, CLASS REACTION, Frommer Legal. Customers: Meta, Schufa, Austrian Airlines, KPMG, CMS, Lutz | Abel, Pinsent Masons, CCM Legal, Junova. The challenge ## When high-volume claims become high-stakes operations Claims arrive through email, portals, scans, photos and letters. Teams spend more time aligning documents than analyzing them – and every delay multiplies with scale. Each claim comes with documents, deadlines, partners and legal exposure. Multiplied by thousands, missed information, inconsistent handling or slow responses translate directly into financial losses, regulatory risk and reputational damage. Across industries - Airlines: passenger compensation - Mobility & transport: service disruptions - Hospitals & medical providers: patient incidents - Insurers: thousands of customer cases - Enterprises: data privacy claims - 01 Hours lost just triaging the inbox - 02 Missing attachments and parallel threads - 03 Unjustified claims paid for lack of time How JUNE runs it ## From intake to resolution, step by step 1. 01 ### Capture everything Every incoming document is classified and converted into structured data within minutes, regardless of channel or format. 2. 02 ### Validate automatically Rules and agentic AI check data, assess entitlement and route routine claims through without manual intervention. 3. 03 ### Resolve and report Settlements, decisions and court files are produced from the case data; outcomes flow into reporting, where you spot trends. Key capabilities - Multi-channel intake - Rule-based validation - Agentic straight-through processing - Outcome analytics per claim type Why teams choose JUNE ## What makes the difference ### Higher capacity, lower cost, better accuracy Automated document handling, intelligent workflows and AI-driven decision support raise processing capacity without expanding the team. Machine learning removes inconsistencies and reduces human error. ### Spot suspicious patterns early Advanced analytics flag suspicious patterns before they become losses – while your customers benefit from faster, more transparent resolutions. ### From cost center to strategic asset As repetitive tasks disappear, your team focuses on the high-value work that matters – lifting morale, strengthening expertise and turning claims operations into a strategic asset. [View case studies](https://www.june.tech/customers) Customer result 20 min response time per case – previously days or weeks - **One Data Platform** Lufthansa’s data platform plus JUNE as the legal workflow layer - **EU261** passenger lawsuits handled in a digital, data-driven process [Read the Lufthansa story](https://www.june.tech/customers/lufthansa) > “With JUNE, we map a wide variety of process types from multiple departments in a shared work environment. Standardized workflows ensure that tasks, deadlines, and responsibilities are clearly defined. Document creation runs directly from the file using intelligent templates – content, attachments, and recipients are automatically pulled by AI.” **Sabrina Wack** Managing Director, Junova Enterprise-grade security - **ISO 27001** certified - **SOC 2** certified - **EU hosting** data stays in the EU - **GDPR** compliant processing [Security & compliance](https://www.june.tech/security) Related ## Practical examples: how JUNE helps across industries ### [Aviation](https://www.june.tech/solutions/aviation) *Industry* – JUNE for Airlines links every EU261 passenger claim to its flight. Legal teams decide once per flight, and JUNE applies it to every claim, even later ones. ### [Automotive](https://www.june.tech/solutions/automotive) *Industry* – From recalls to resolution: automotive legal teams manage product liability, warranty disputes and regulatory claims at scale with the JUNE platform. ### [Data protection claims](https://www.june.tech/solutions/data-protection-claims) *Use case* – Process high-volume GDPR and data privacy claims securely with JUNE – from intake across every channel to coordinated, auditable and consistent resolution. ## See JUNE run your claims handling process Bring a real workflow. We’ll show you how JUNE would take it from intake to resolution – and tell you honestly if it isn’t a fit. [Book a demo](https://www.june.tech/demo) [How JUNE works](https://www.june.tech/platform)