--- title: "End-to-end automation for ombudsman schemes and ADR bodies" description: "Caseloads rise, capacity doesn’t. JUNE automates complaint intake, document processing, deadlines and reporting for ombudsman schemes and ADR bodies." url: https://www.june.tech/solutions/ombuds-arbitration language: en --- Industry · Ombudsman schemes & ADR bodies # End-to-end automation for ombudsman schemes and ADR bodies Caseloads are rising. Capacity isn’t. JUNE automates complaint intake, document processing, deadline management and reporting, so ombudsman schemes and ADR bodies can handle more proceedings without adding staff. [Book a demo](https://www.june.tech/demo) [Download whitepaper](https://www.june.tech/downloads/june-whitepaper-schlichtung-bei-volumen.pdf) Trusted by legal teams at: Lufthansa, British Airways, Swiss Life, Discover Airlines, Deloitte Legal, Heuking, Ebner Stolz, CLASS REACTION, Frommer Legal. Customers: Meta, Schufa, Austrian Airlines, KPMG, CMS, Lutz | Abel, Pinsent Masons, CCM Legal, Junova. The challenge ## Structural pressure in dispute resolution is rising Manual case intake, document-heavy processes, statutory deadlines and growing reporting requirements put pressure on ombudsman offices, consumer ADR bodies and out-of-court dispute resolution bodies. JUNE helps these organizations build a scalable process infrastructure that grows with case volume instead of creating additional manual coordination. - 01 Manual case intake - 02 Document-heavy processes under statutory deadlines - 03 Growing reporting requirements ### The pressure is structural, not temporary Complaint and dispute volumes are rising across Europe while capacity remains limited. +118 % more arbitration requests at the Schlichtungsstelle Telekommunikation (German telecoms conciliation body) in 2025 – 5,524 requests +34 % more submissions to the Versicherungsombudsmann (German insurance ombudsman) in 2025 – 28,904 submissions +33 % more BaFin complaints in 2025 – over 46,400 complaints about financial service providers in total How JUNE runs it ## From intake to resolution, step by step 1. 01 ### Structured intake and document processing Cases arrive by email, portal or API. JUNE classifies incoming matters, extracts the relevant information and turns documents into structured case records that can be reviewed and processed right away. 2. 02 ### Deadline management and workflow control Statutory deadlines, recurring tasks and next steps are managed across cases. Teams monitor progress, assign tasks and reduce manual follow-up with structured workflows. 3. 03 ### Shared transparency and operational reporting A shared view of case status, workload and reporting helps ADR and ombudsman teams stay aligned, ensure transparency and keep operations under control. Key capabilities - Automated case intake - 90-day deadline monitoring - Structured case handling - Support for statutory reporting ## Built for ADR bodies and organizations on the respondent side ### For ombudsman offices, conciliation bodies and ADR providers - Automated case intake - 90-day deadline monitoring - Structured case handling - Support for statutory reporting obligations ### For companies and organizations on the respondent side - Central management of incoming cases - Automated response and handling workflows - Document preparation - Scalable operations without additional staff ## Why this matters now The revised EU ADR framework and growing regulatory requirements call for structured, auditable and scalable processes in out-of-court dispute resolution. 1. 01 ### More digital disputes Consumers expect fast, digital paths to resolution. 2. 02 ### Higher compliance expectations Authorities and regulators require transparent, traceable processes. 3. 03 ### Need for scalable process infrastructure Complexity and case volumes rise without resources growing at the same pace. ### [Arbitration at volume (“Schlichtung bei Volumen”)](https://www.june.tech/downloads/june-whitepaper-schlichtung-bei-volumen.pdf) *Whitepaper · in German* – What ombudsman schemes and ADR bodies can learn from how other areas of law handle high caseloads. of incoming documents handled automatically up to 75 % less processing time per claim up to 60 % reduction in legal workload up to 80 % Up-to values. Actual results depend on process type, volume and integration depth. > “With JUNE, we map a wide variety of process types from multiple departments in a shared work environment. Standardized workflows ensure that tasks, deadlines, and responsibilities are clearly defined. Document creation runs directly from the file using intelligent templates – content, attachments, and recipients are automatically pulled by AI.” **Sabrina Wack** Managing Director, Junova Enterprise-grade security - **ISO 27001** certified - **SOC 2** certified - **EU hosting** data stays in the EU - **GDPR** compliant processing [Security & compliance](https://www.june.tech/security) Related ## Where else JUNE runs the process ### [Claims handling](https://www.june.tech/solutions/claims-handling) *Use case* – Industry-neutral claims automation: capture, validate and resolve high-volume claims with straight-through processing and full auditability in one platform. ### [Legal departments](https://www.june.tech/solutions/legal-departments) *Team* – Run high-volume and complex matters in one system, steer external counsel in secure Collab Spaces and report on your whole legal portfolio in real time. ### [Data protection claims](https://www.june.tech/solutions/data-protection-claims) *Use case* – Process high-volume GDPR and data privacy claims securely with JUNE – from intake across every channel to coordinated, auditable and consistent resolution. ## Learn how JUNE supports ombudsman and dispute resolution teams Automate complaint intake, case handling, deadlines and operational workflows in one unified, controlled environment. [Book a demo](https://www.june.tech/demo) [How JUNE works](https://www.june.tech/platform)