--- title: "Disruption claims under control – on every route" description: "Rail, bus, ferry and tour operators automate passenger and disruption claims under EC 1371/2007 and EC 181/2011 with JUNE – from intake to resolution." url: https://www.june.tech/solutions/travel-transport language: en --- Industry · Travel & transport # Disruption claims under control – on every route Delays, cancellations, missed connections and service issues give rise to claims under national law and EU regulations such as EC 1371/2007 and EC 181/2011. JUNE keeps every deadline. [Book a demo](https://www.june.tech/demo) [How JUNE works](https://www.june.tech/platform) Trusted by legal teams at: Lufthansa, British Airways, Swiss Life, Discover Airlines, Deloitte Legal, Heuking, Ebner Stolz, CLASS REACTION, Frommer Legal. Customers: Meta, Schufa, Austrian Airlines, KPMG, CMS, Lutz | Abel, Pinsent Masons, CCM Legal, Junova. The challenge ## Individual complaints become mass litigation Consumer awareness, claim-filing apps and tighter regulation turn single complaints into waves. Manual processes and fragmented systems can’t keep up. Claims range from delays and cancellations to injuries and service-quality issues. For in-house legal teams handling tens of thousands of them, coordination across departments and with external counsel adds further strain. - 01 Missed deadlines and inconsistent responses - 02 Fragmented systems per channel - 03 Rising cost of outsourced handling How JUNE runs it ## From intake to resolution, step by step 1. 01 ### One source of truth All case files and documents centralized and turned into structured, searchable data. 2. 02 ### Arguments on demand Centralized documents become legal knowledge: JUNE selects suitable arguments, fills forms and manages mass communication. 3. 03 ### Insource the first instance Handle more proceedings in-house with the same team, and resolve faster for passengers. Key capabilities - EU passenger rights regulations - Mass correspondence - Deadline management - Customer experience reporting Why teams choose JUNE ## What makes the difference ### Tuned with Europe’s largest operators JUNE adapts to your processes and fits into your legal ecosystem. We gained our experience with passenger claims by working with some of the largest operators in Europe and beyond. [View case studies](https://www.june.tech/customers) ### Happy passengers It is no coincidence that one of our customers is often cited as a best-practice example in claims handling. Efficiency shapes how passengers see you as an operator – the long-term effect of legal automation is stronger customer loyalty. of incoming documents handled automatically up to 75 % less processing time per claim up to 60 % reduction in legal workload up to 80 % Up-to values. Actual results depend on process type, volume and integration depth. > “With JUNE, we’ve transformed our previously analog and largely paper-based handling of passenger claims into a digital, data-driven process. The platform provides us with the relevant information for each case in the shortest possible time and enables secure collaboration with our external law firms. What previously required time-consuming manual coordination, we now complete in just a few minutes with greater accuracy and full transparency across all teams.” **Stefan Küper** Senior Director Air & Contract Law, Lufthansa 20 min response time per case – previously days or weeks [Read the Lufthansa story](https://www.june.tech/customers/lufthansa) Enterprise-grade security - **ISO 27001** certified - **SOC 2** certified - **EU hosting** data stays in the EU - **GDPR** compliant processing [Security & compliance](https://www.june.tech/security) Related ## Where else JUNE runs the process ### [Aviation](https://www.june.tech/solutions/aviation) *Industry* – JUNE for Airlines links every EU261 passenger claim to its flight. Legal teams decide once per flight, and JUNE applies it to every claim, even later ones. ### [Claims handling](https://www.june.tech/solutions/claims-handling) *Use case* – Industry-neutral claims automation: capture, validate and resolve high-volume claims with straight-through processing and full auditability in one platform. ### [Legal departments](https://www.june.tech/solutions/legal-departments) *Team* – Run high-volume and complex matters in one system, steer external counsel in secure Collab Spaces and report on your whole legal portfolio in real time. ## See JUNE run your travel & transport process Bring a real workflow. We’ll show you how JUNE would take it from intake to resolution – and tell you honestly if it isn’t a fit. [Book a demo](https://www.june.tech/demo) [How JUNE works](https://www.june.tech/platform)