Article in Legal Tech Magazine: ‘Legal AI: How airlines get their passenger complaints under control’
MAY 21, 2025
What happens when large-scale legal proceedings are brought against limited resources? This is precisely the area in which AI can help. In the 01/2025 issue of Legal Tech Magazine, JUNE CEO Björn Frommer and CBDO Katja Nikolaus demonstrate how data-driven systems can efficiently process passenger complaints — not just in theory, but in practice.
When hundreds of procedures are running simultaneously, automation is needed instead of manual work. The article describes how modern case management platforms are transforming legal workflows — and why this has been a long time coming. Article on p. 22.
