Travel & Transportation Passenger Claims Automation
Your legal copilot for case management automation and AI-powered legal workflows
International law firms and corporations trust JUNE
Mass litigation in the travel and transportation industry
Travel operators face growing disruption-related claims, from delays and cancellations to injuries and service quality issues.
With stronger consumer awareness, claim-filing apps, and tighter regulations, these individual complaints are increasingly
escalating into mass litigation.
For in-house legal teams, this surge creates major challenges. Manual processes and fragmented systems make it difficult to manage
tens of thousands of claims efficiently, while coordination across departments and with external counsels adds further strain.
JUNE: Passenger claims management in the age of AI
Classification and Extraction
Let JUNE digitize and extract relevant information from all incoming ducuments. JUNE fully understands and classifies documents from different sources based on context to associate them to the corresponding case.
Smart Automation
From batch deadline checks to mass correspondence, all at the push of a button. Smart modular workflows allow your team to swiftly process even the largest mass cases.
Seamless Collaboration
Create dedicated workspaces to collaborate in real-time with external counsels and internal stakeholders with individual triggers, deadlines, and workflows.
Legal automation tailored to passenger claims
You can rely on a system that adapts to your specific processes, whose implementation is perfectly calibrated to fit within your legal ecosystem. We gained experience with legal processes in passenger claims by working with some of the largest operators in Europe and beyond, and through this collaboration, our system has been tuned to cater to your needs.
Documents handled automatically
75%
Average reduction in processing time/claim
60%
Legal workload reduction up to
80%
Not just a nice-to-have
Higher volume and increasing complexity trigger higher risks and costs. Under-leveraged obligations, processing delays, and slow communications are perceived as a lack of transparency. Manual handling has also become untenable in light of compliance and rising costs, limiting verification opportunities to contest unjustified claims, missing deadlines, consistency, and speed in collaborative processes with external counsel.
Digitized passenger claims procedures
Through data centralization, your legal teams will enjoy a single source of truth when it comes to case files and documents. JUNE transforms unstructured data into insights and becomes the control room for all your legal workflows and for your collaboration with partners. Centralized documents become legal knowledge to select suitable arguments, fill out forms, and manage mass communications.
Legal defense insourcing
Through intelligent legal automation, JUNE allows you to drastically reduce manual work and speed up core tasks. Increased efficiency means that legal teams can handle more first-instance proceedings in-house without being forced to rely on external managed services.
Happy passengers
It is not a coincidence that one of our customers is often cited as an exceptional example when it comes to best practices in claims handling. While your legal teams can enjoy a higher productivity rate and much more modern ways of working, efficiency ultimately impacts your customers, their opinion of you passenger transportation operator, and their trust. The long-term impact of legal automation is ultimately boosting customer loyalty.
“With JUNE, we’ve transformed our previously analog and largely paper-based handling of passenger claims into a digital, data-driven process. This has resulted in a real increase in efficiency, especially given the high volume of cases.
The platform provides us with the relevant information for each case in the shortest possible time and enables secure collaboration with our external law firms. It’s now an essential component of our efficient and precise handling of air passenger rights. While processing times have been reduced, the quality and transparency of results have also been improved.
What previously required time-consuming manual coordination, we now complete in just a few minutes with greater accuracy and full transparency across all teams. It’s nothing short of a new dimension in data quality and availability!
By implementing JUNE and linking it to our data sources, our legal teams can focus more on strategic tasks rather than repetitive ones.”
LUFTHANSA
“We use JUNE in one of the most media-covered mass trials of recent years.
JUNE helps us manage the numerous proceedings efficiently and securely. Thanks to JUNE, many work steps are automated, and the risks of the proceedings are available to us and our clients at the touch of a button. In general, JUNE enables us to collaboratively process files in a completely new way. We work collaboratively and therefore want to communicate seamlessly within a single work environment.
JUNE hasn’t replaced our “old world.” That wouldn’t be so easy in a structure like ours. Rather, JUNE comes into play where AI and process automation are paramount.”
LUTZ ABEL
“What convinced me was that large volumes of data can be processed directly in the tool via an interface, and legal documents can be created instantly.
Deadlines and appointments are automatically extracted and entered into digital calendars, clients can access daily reports on the progress of their case and create performance analyses. All of this optimizes our legal work.”
HEUKING
“With JUNE, we map a wide variety of process types from multiple departments in a shared work environment. Standardized workflows ensure that tasks, deadlines, and responsibilities are clearly defined. Document creation runs directly from the file using intelligent templates – content, attachments, and recipients are automatically pulled by AI.
This increases speed and consistency and reduces errors to a minimum.”
PROTEGO
“For us, JUNE is the number one platform for case management. Knowledge control is a crucial factor for success in large-scale cases. For example, if we need to look something up in a file, we can find it in seconds thanks to JUNE. We can access not only our own notes but also those of our colleagues working on the same case. And thanks to the semantic full-text search, JUNE even displays similar cases and arguments from other files.
All of this, combined with the advantage of being able to communicate directly with colleagues, clients, and third parties from within the platform, makes not only individual work but also collaboration smoother and more efficient.”
DELOITTE LEGAL
