Passenger Claims Automation for Airlines
Your legal copilot for case management automation and AI-powered legal workflows
International law firms and corporations trust JUNE
Claims processing at high altitude
Legal units in Airlines face new challenges driven by both external factors, such as strict regulations and demanding internal requirements.
Today, it is easier than ever for passengers to assert their rights and file a claim in just a few clicks online, often through
third-party booking or refunding services.
To manage the resulting volume of cases efficiently, airlines adopted automated claims processing solutions for reliably managing claims at scale.
JUNE supports Airlines through AI-driven legal workflow automation while becoming the central cockpit for legal operations.
Automated passenger claims management with JUNE
Classification and Extraction
Let JUNE digitize and extract relevant information from all incoming ducuments. JUNE fully understands and classifies documents from different sources based on context to associate them to the corresponding case.
Smart Automation
From batch deadline checks to mass correspondence, all at the push of a button. Smart modular workflows allow your team to swiftly process even the largest mass cases.
Seamless Collaboration
Create dedicated workspaces to collaborate in real-time with external counsels and internal stakeholders with individual triggers, deadlines, and workflows.
Legal automation tailored to Airlines
You can rely on a system that adapts to your specific processes, whose implementation is perfectly calibrated to fit within your legal ecosystem. We gained experience with legal processes in Airlines by working with some of the largest carriers in Europe and beyond, and through this collaboration, our system has been tuned to cater to your needs.
Documents handled automatically
75%
Average reduction in processing time/claim
60%
Legal workload reduction up to
80%
Not just a nice-to-have
Higher volume and increasing complexity trigger higher risks and costs. Under-leveraged obligations, processing delays, and slow communications are perceived as a lack of transparency. Manual handling has also become untenable in light of compliance and rising costs, limiting verification opportunities to contest unjustified claims, missing deadlines, consistency, and speed in collaborative processes with external counsel.
Digitized passenger claims procedures
Through data centralization, your airline will enjoy a single source of truth when it comes to case files and documents. JUNE transforms unstructured data into insights and becomes the control room for all your legal workflows and for your collaboration with partners. Centralized documents become legal knowledge to select suitable arguments, fill out forms, and manage mass communications.
Legal defense insourcing
Through intelligent legal automation, JUNE allows you to drastically reduce manual work and speed up core tasks. Increased efficiency means that airlines can handle more first-instance proceedings in-house without being forced to rely on external managed services.
Happy passengers
It is not a coincidence that one of our customers is often cited as an exceptional example when it comes to best practices in claims handling. While your legal teams can enjoy a higher productivity rate and much more modern ways of working, efficiency ultimately impacts your customers, their opinion of your airline, and their trust. The long-term impact of legal automation is ultimately boosting customer loyalty.
“With JUNE, we’ve transformed our previously analog and largely paper-based handling of passenger claims into a digital, data-driven process. This has resulted in a real increase in efficiency, especially given the high volume of cases.
The platform provides us with the relevant information for each case in the shortest possible time and enables secure collaboration with our external law firms. It’s now an essential component of our efficient and precise handling of air passenger rights. While processing times have been reduced, the quality and transparency of results have also been improved.
What previously required time-consuming manual coordination, we now complete in just a few minutes with greater accuracy and full transparency across all teams. It’s nothing short of a new dimension in data quality and availability!
By implementing JUNE and linking it to our data sources, our legal teams can focus more on strategic tasks rather than repetitive ones.”
LUFTHANSA
“We use JUNE in one of the most media-covered mass trials of recent years.
JUNE helps us manage the numerous proceedings efficiently and securely. Thanks to JUNE, many work steps are automated, and the risks of the proceedings are available to us and our clients at the touch of a button. In general, JUNE enables us to collaboratively process files in a completely new way. We work collaboratively and therefore want to communicate seamlessly within a single work environment.
JUNE hasn’t replaced our “old world.” That wouldn’t be so easy in a structure like ours. Rather, JUNE comes into play where AI and process automation are paramount.”
LUTZ ABEL
“What convinced me was that large volumes of data can be processed directly in the tool via an interface, and legal documents can be created instantly.
Deadlines and appointments are automatically extracted and entered into digital calendars, clients can access daily reports on the progress of their case and create performance analyses. All of this optimizes our legal work.”
HEUKING
“With JUNE, we map a wide variety of process types from multiple departments in a shared work environment. Standardized workflows ensure that tasks, deadlines, and responsibilities are clearly defined. Document creation runs directly from the file using intelligent templates – content, attachments, and recipients are automatically pulled by AI.
This increases speed and consistency and reduces errors to a minimum.”
PROTEGO
“For us, JUNE is the number one platform for case management. Knowledge control is a crucial factor for success in large-scale cases. For example, if we need to look something up in a file, we can find it in seconds thanks to JUNE. We can access not only our own notes but also those of our colleagues working on the same case. And thanks to the semantic full-text search, JUNE even displays similar cases and arguments from other files.
All of this, combined with the advantage of being able to communicate directly with colleagues, clients, and third parties from within the platform, makes not only individual work but also collaboration smoother and more efficient.”
DELOITTE LEGAL
