Mass claims in tourism – Björn Frommer in conversation with ‘Touristik Aktuell’

The tourism industry is in turmoil. Flight delays, cancellations, lost luggage, dissatisfied guests—the list of complaints is long. And the claims of those affected are increasing exponentially. So what can be done? “Arming yourself against the wave” is the title of today’s issue of “touristik aktuell,” the trade magazine for the tourism industry. JUNE CEO Björn Frommer gave tourism professionals an insight into the world of consumer lawsuits and pointed out contemporary solutions.