Hybrid, Sales & Business Development, full-time
CHALLENGE AND PERSPECTIVE
Do you want to make customer success tangible and see the impact of your work firsthand? As a Customer Success Manager – Operations (m/f/d) at JUNE, you ensure our support runs smoothly, manage renowned clients, and experience the direct results of your work through satisfied partners and efficiently resolved requests.
- End-to-end customer support – via phone, remotely, and on-site – to ensure effective, tailored customer care
- Configuration and ongoing adjustment of the JUNE platform to meet customer requirements
- Creation of individual documents, templates, and standardized customer materials
- Preparation and generation of reports for internal and external use
- Handling administrative tasks within Customer Success (e.g., documentation, customer data maintenance)
- Supporting internal process coordination and cross-functional communication
- Development and facilitation of user training sessions
- Close collaboration with Sales, Product, and Tech teams to continuously optimize the JUNE experience
CHARACTER AND QUALIFICATION
- Several years of experience in Customer Success, project management, or a comparable role – ideally in legal tech or software environments
- Experience in planning and executing complex projects, as well as leading training sessions and workshops
- Strong technical understanding and solid expertise in digital solutions and software implementations
- Proven ability to maintain strategic relationships at the highest level and work effectively across departments
- Experience in creating and analyzing metrics to improve business processes and customer outcomes
- Excellent communication and facilitation skills across all organizational levels
- Strong intuition for complex customer needs and the ability to develop long-term solutions
CORPORATE CULTURE AND ENVIRONMENT
At JUNE, our mission is to create a digital platform powered by cutting-edge AI technology that will sustainably transform the legal market.
You can expect an environment with real creative freedom and strong opportunities for personal and professional growth, as part of a dynamic team in a rapid growth phase. You’ll be given responsibility, flexibility, and the chance to truly make an impact – working remotely or from our offices in the heart of Munich.
What matters most to us: proactivity, a solution-oriented mindset, genuine collaboration, honest appreciation, and a culture of openness. Because for us, success is not just about performance, but also about how we achieve it together.