AI-supported, automated case processing for compensation claims
The volume of passenger lawsuits remains high. Mass proceedings present a challenge for airline legal departments, who must ensure efficient case processing. Ultimately, efficient case management also benefits customers, who can quickly obtain justice in accordance with the EU Air Passenger Rights Regulation.
Therefore, automating the administrative process to the extent possible is essential. JUNE, the AI-based legal tech solution for airlines, is perfectly suited to this task. JUNE elevates the processing of passenger compensation claims to a new level by making the process largely digital.
Legal tech optimizes workflows in airline legal departments.
JUNE uses sophisticated AI to provide a comprehensive overview over the vast amount of data relating to passenger complaints. The software automatically recognizes incoming documents, identifies the document type, and extracts relevant information such as deadlines, dates, and the parties involved. Most importantly, it identifies and extracts the facts essential for evaluating the case on its merits. This information is then automatically processed, corresponding workflows are triggered and tasks assigned. It is as efficient as it gets. In addition, the case management software offers interfaces to various airline databases, making all relevant case data available at the touch of a button.
JUNE can do even more: thanks to its data-driven approach, it recognizes complex relationships inbetween facts and cases and supports legal departments in quickly classifying and sorting cases. Thus, the legal tech software offers sound, AI-supported decision-making support for lawyers. JUNE also assists with drafting legal documents by, for example, automatically selecting the relevant arguments.
Passengers and airlines alike benefit from efficient claim processing.
Ultimately, both parties benefit from the digitization of case processing and the associated gains in efficiency. Consequently, compensation claims under EU air passenger rights procedures can be legally assessed and concluded more quickly. For legal departments, processing times are significantly reduced, enabling airlines to lower legal proceeding costs considerably.