Industry · Ombudsman schemes & ADR bodies
End-to-end automation for ombudsman schemes and ADR bodies
Caseloads are rising. Capacity isn’t. JUNE automates complaint intake, document processing, deadline management and reporting, so ombudsman schemes and ADR bodies can handle more proceedings without adding staff.
Trusted by legal teams at
The challenge
Structural pressure in dispute resolution is rising
Manual case intake, document-heavy processes, statutory deadlines and growing reporting requirements put pressure on ombudsman offices, consumer ADR bodies and out-of-court dispute resolution bodies.
JUNE helps these organizations build a scalable process infrastructure that grows with case volume instead of creating additional manual coordination.
- 01 Manual case intake
- 02 Document-heavy processes under statutory deadlines
- 03 Growing reporting requirements
The pressure is structural, not temporary
Complaint and dispute volumes are rising across Europe while capacity remains limited.
- +118 %
- more arbitration requests at the Schlichtungsstelle Telekommunikation (German telecoms conciliation body) in 2025 – 5,524 requests
- +34 %
- more submissions to the Versicherungsombudsmann (German insurance ombudsman) in 2025 – 28,904 submissions
- +33 %
- more BaFin complaints in 2025 – over 46,400 complaints about financial service providers in total
How JUNE runs it
From intake to resolution, step by step
- 01
Structured intake and document processing
Cases arrive by email, portal or API. JUNE classifies incoming matters, extracts the relevant information and turns documents into structured case records that can be reviewed and processed right away.
- 02
Deadline management and workflow control
Statutory deadlines, recurring tasks and next steps are managed across cases. Teams monitor progress, assign tasks and reduce manual follow-up with structured workflows.
- 03
Shared transparency and operational reporting
A shared view of case status, workload and reporting helps ADR and ombudsman teams stay aligned, ensure transparency and keep operations under control.
Key capabilities
- Automated case intake
- 90-day deadline monitoring
- Structured case handling
- Support for statutory reporting
Built for ADR bodies and organizations on the respondent side
For ombudsman offices, conciliation bodies and ADR providers
- Automated case intake
- 90-day deadline monitoring
- Structured case handling
- Support for statutory reporting obligations
For companies and organizations on the respondent side
- Central management of incoming cases
- Automated response and handling workflows
- Document preparation
- Scalable operations without additional staff
Why this matters now
The revised EU ADR framework and growing regulatory requirements call for structured, auditable and scalable processes in out-of-court dispute resolution.
- 01
More digital disputes
Consumers expect fast, digital paths to resolution.
- 02
Higher compliance expectations
Authorities and regulators require transparent, traceable processes.
- 03
Need for scalable process infrastructure
Complexity and case volumes rise without resources growing at the same pace.
- of incoming documents handled automatically
- up to 75 %
- less processing time per claim
- up to 60 %
- reduction in legal workload
- up to 80 %
Up-to values. Actual results depend on process type, volume and integration depth.
“With JUNE, we map a wide variety of process types from multiple departments in a shared work environment. Standardized workflows ensure that tasks, deadlines, and responsibilities are clearly defined. Document creation runs directly from the file using intelligent templates – content, attachments, and recipients are automatically pulled by AI.”
Enterprise-grade security
- ISO 27001 certified
- SOC 2 certified
- EU hosting data stays in the EU
- GDPR compliant processing
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