The challenge
- High volume and complexity of passenger lawsuits
- Fragmented, hard-to-access data across multiple systems
- Manual, time-consuming processes
- No central platform for cooperation with external law firms
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Aviation · Corporate legal department
How Lufthansa transformed passenger litigation management
From fragmented processes to high-volume passenger rights claims handled through a secure data hub and AI-powered legal workflow automation.
- response time per case – previously days or weeks
- 20 min
- Lufthansa’s data platform plus JUNE as the legal workflow layer
- One Data Platform
- passenger lawsuits handled in a digital, data-driven process
- EU261
At a glance
From challenge to decision
The objective
Digitize and automate passenger lawsuit handling to resolve cases faster, more accurately and with secure collaboration.
Why conventional tools failed
- Lack of legal specialization for documents and processes
- Insufficient data integration within the ecosystem
- Limited automation and AI to drive legal workflows
Why they chose JUNE
- Automatic organization of legal documents
- Secure integration with internal systems
- Fast, data-driven workflows and seamless collaboration
- 01
A flood of lawsuits
With hundreds of thousands of flights and millions of passengers a year, delays and cancellations generate a flood of lawsuits under EU air passenger rights. Gathering data from several systems slowed responses and sometimes led to unnecessary settlements.
- 02
One Data Platform
Lufthansa set out to digitize and automate claims handling while keeping collaboration secure. The answer was a two-part architecture: the One Data Platform centralizes operational data, and JUNE runs the legal workflows on top.
- 03
From days to minutes
JUNE classifies incoming documents, extracts the relevant data, triggers workflows and gives external counsel access to exactly what they need in Collab Spaces. Response times dropped from days or weeks to about 20 minutes per case.
Results
What changed
- Structured, automated, data-driven operations
- Legal teams focus on strategy instead of data collection
- Improved consistency and accuracy
- Efficient collaboration with external law firms
- Faster, clearer responses for passengers
“What previously required time-consuming manual coordination, we now complete in just a few minutes with greater accuracy and full transparency across all teams. It’s nothing short of a new dimension in data quality and availability.”
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Want results like Lufthansa?
Bring a real workflow. We’ll show you how JUNE would take it from intake to resolution – and tell you honestly if it isn’t a fit.